Reference

How We Handle Your Account and Data

We run 3k vip for Bangladesh visitors using bKash, Nagad and Rocket to fund accounts. This page lays out the legal posture, data handling, eligibility rules and contact paths so you know where you stand before opening an account.

Region-dependent accessData handling clarityAccount securitySupport contact pathsUser rights outlined
3k vip How We Handle Your Account and Data
DATA & SECURITY

How We Protect Your Information

We handle account data with clear processes: what we collect, how long we keep it, who sees it and how you can request changes or deletion. Below are the four pillars of our data-handling practice.

What We Collect

When you open an account, we collect your email, phone number, chosen username and password hash. When you deposit via bKash, Nagad or Rocket, the payment processor shares transaction reference and amount.

Storage and Retention

Account records and verification documents sit in encrypted platform storage for the duration of your account plus the regulatory retention period after closure. Session logs expire after ninety days unless flagged for dispute resolution or fraud review.

Who Accesses Your Data

Only account-support staff, payment-operations teams and security reviewers see your data when resolving a withdrawal delay, investigating duplicate accounts or processing a verification request. We do not share player data with advertisers or data brokers.

Request Changes or Deletion

You can update your email, phone or password in account settings at any time. To request full account closure and data deletion, contact support with your username.

POLICY CONTACT

Reach Us About Legal or Data Questions

If you have a question about eligibility, data handling, account closure or verification documents, use one of the contact paths below. We aim to respond within one business day for legal and data-request queries.

Team online

Live Chat

Open the chat widget in the bottom corner of any page. Legal and account-security queries go to a supervisor who can pull your verification file and explain the retention policy or walk you through account closure.

Email Support

Send your legal question or data-access request to the support email listed in the account settings. Include your account username and the specific policy topic so we can route it correctly and reply with the detail you need.

Account Inbox

Log in and check your account inbox for policy updates, verification reminders and responses to previous legal queries. We post service-area changes and data-policy revisions there first before emailing the wider account base.

Common Questions About Legal and Data Policy

Access depends on your local law and the eligible regions we serve. We do not guarantee availability everywhere. When you visit the site, our system checks your location and displays the platform if your region is supported.

We collect your account username, the transaction reference from your wallet app and the deposit amount. The payment processor shares enough detail to match the funds to your account. We do not store your bKash, Nagad or Rocket PIN or full mobile number.

We retain identity documents for the period required by payment-processor agreements and anti-fraud rules, typically one to two years after account closure. After that period ends, we delete the files from platform storage and cannot recover them.

Immediate deletion is not possible because we must keep records for the regulatory retention period. Once that period expires, all personal data is purged. Contact support to confirm the timeline for your account jurisdiction.

We will notify you by email and account inbox message at least fourteen days before service stops. You will have time to withdraw your balance. After the deadline, login access closes for that region and pending balances move to a holding account until claimed.

Email support immediately with your username and a description of the suspected breach. Our security team will investigate login records, session activity and payment history, then reply with findings and next steps within two business days.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.