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How We Handle Your Information

We collect what we need to run your account, verify your wallet deposits through bKash, Nagad and Rocket, and keep your login secure. This policy walks you through what we store, why we store it, and how you can request changes or deletion.

Account DataPayment RecordsDevice InfoCookie UseYour Rights
3k vip How We Handle Your Information

Data Security and Your Control

We secure your information with encrypted storage, restrict internal access to payment records, and monitor login attempts to catch unauthorized access early. Cookies track session state and preferences but do not follow you across unrelated sites. You control consent for analytics and marketing cookies through the banner that appears on your first visit.

Encrypted Storage

Account credentials, payment records and personal details are stored in encrypted databases. Access requires multi-factor authentication for our team, and we log every query to detect internal misuse or external breach attempts.

Cookie Management

Essential cookies keep you logged in and maintain your session when you switch between lobby tabs. Optional cookies track game preferences and device type for faster page loads. Adjust consent in account settings or through the cookie banner.

Login Security

We send an OTP to your registered mobile number when you log in from a new device or after a long absence. If we see repeated failed login attempts, we lock the account temporarily and notify you by SMS.

Data Retention

Active account records remain available while you use the platform. After you close your account, we archive transaction history for dispute resolution, then delete it once the minimum retention period expires. Request early deletion through support if permitted.

Privacy Questions and Data Requests

If you want to see what data we hold, correct an error in your account details, or request deletion after closing your account, reach us through any of the channels below. Support handles privacy requests during business hours and aims to respond within a few days.

Team online

Live Chat

Open the chat icon in the lobby footer and select privacy from the topic menu. An agent will confirm your account identity before discussing your stored data or processing a deletion request.

Email

Send your privacy question or data request to the support address listed in the account settings page. Include your registered mobile number so we can verify your identity before responding with account details.

Account Settings

Log in and navigate to the privacy section under your profile. You can review consent settings, download a summary of your stored data, or submit a deletion request directly from that page.

Privacy Policy Questions

We collect your mobile number, date of birth, preferred currency and device identifiers during registration. When you deposit through bKash, Nagad or Rocket, we store the transaction reference and amount but never your wallet PIN or password.

Yes. Log in and go to account settings, then select the privacy section. You can download a summary of your stored data or email support to request a detailed report if you need transaction history beyond what the dashboard shows.

We archive transaction records and account details for the minimum period required for dispute resolution and regulatory compliance, then delete them. Contact support to confirm the retention period for your region or request early deletion where permitted.

We share payment details with bKash, Nagad, Rocket and bank processors to clear your deposits and withdrawals. Game providers receive session tokens to load your play state. We do not sell your information to advertisers or unrelated platforms.

Essential cookies maintain your login session and remember your language preference. Optional cookies track device type and game categories to speed up the lobby. You can disable optional cookies in account settings, but some features may load more slowly.

Close your account through account settings or contact support with your registered mobile number. We will archive transaction records for the required retention period, then delete all personal data. You can request early deletion where local law permits it.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.